Q: How do I order?

A: You can place an order in our shop.

 

Q: How do I pay for my order?

A: We accept PayPal and all major credit cards.

 

Q: Do you ship to my country?

A: Yes, we ship worldwide.

 

Q: How long does it take for order to be delivered?

A: Usually delivery takes around 2-5 business days depending on destination. Please visit our shipping section for more detailed information.

 

Q: How much is the shipping costs?

A: Shipping costs depend on package weight and destination. Specific shipping costs for each order are calculated on the check-out.

 

Q: How is my order made?

A: Completely handmade! Due to this reason, please note that it takes 1-3 days for us to create your order.

 

Q: Can I return my item?

A: You can return your purchase under conditions which are described in terms and conditions page. To apply a return, read returns section.

 

Q: What's the material used for Wool Art products and why?

A: All products are created from highest quality superfine merino wool. It has many outstanding benefits. It's natural, soft, breathable and anti-allergic. It regulates body temperature and is static and fire resistant. Merino wool is also biodegradable and renewable resource which is important for nature sustainability.

 

Q: How to take care of the products?

A: Merino wool is delicate material, so dry cleaning is recommended. However it is also heat-resistant, so you can iron it at a high temperature. As all products are made from pure merino wool, then they may shed a bit in the beginning. However after being in use - they stop. It's just a normal natural process for all pure fine wool products, e.g. alpaca, mohair, cashmere etc. Little fluffs can be easily removed with hands.

 

Q: What's the weight of the blankets?

A: Blanket weight depends on the size. Smaller blankets weight around 1-4 kg while very larger ones can weight up to 9 kg.

  

Q: What to do if a kid or pet ate the wool?

A: Despite the fact that our merino wool is organic, due to it's inedible nature - we recommend to get a medical help immediately.

 

Didn't find an answer to your question?

Please contact us and we will be happy to get in touch with you.