FAQ

Q: How do I order?
A: You can place an order in our shop.

Q: How do I pay for my order?
A: We accept all major Credit Cards and PayPal.

Q: Do you ship to my country?
A: Yes, we ship worldwide.

Q: How long does it take for the order to be delivered?
A: Usually delivery takes around 1-3 business days.

Q: How much are the shipping costs?
A: All orders from $50 are shipped for free.

Q: How is my order made?
A: Completely handmade. Due to this reason, please note that it takes 1-3 days for us to create your order.

Q: Can I return my item?
A: You can return your purchase under conditions that are described in terms of service section.

Q: What's the material used for Wool Art products and why?
A: All products are created from the highest quality superfine merino wool. It has many outstanding benefits. It's natural, soft, breathable and anti-allergic. It regulates body temperature and is static and fire-resistant. Merino wool is also a biodegradable and renewable resource which is important for nature sustainability.

Q: How to take care of the products?
A: Merino wool is a delicate material, so dry cleaning is recommended. However it is also heat-resistant, so you can iron it at a high temperature if needed. As all products are made from pure merino wool, then they may shed a bit in the beginning. However, after being in use - they stop. It's just a normal natural process for all pure fine wool products, e.g. alpaca, mohair, cashmere, etc. Little fluffs can be easily removed with hands.

Q: What's the weight of the blankets?
A: Blanket weight depends on size. Smaller blankets weight around 1-4 kg while very larger ones can weigh up to 9 kg.

Q: What to do if a kid or pet ate the wool?
A: Even though our merino wool is organic, due to its inedible nature - we recommend to get medical help immediately. 

Didn't find an answer to your question?
Please contact us and we will be happy to get in touch with you.